There is a lot that a communications campaign can do, but it can’t take the place of good, old-fashioned customer service. There are many companies out there that talk a good game but how well do they really listen to their customers and try to meet their (ever-changing) needs? (more…)
If you are under 18, you aren’t reading this blog post. But if I texted it to you, you might. Texting is the single most popular way for teens to communicate. Earlier this week, a few Indy area teens helped me understand why. (more…)
On Thursday, I attended the Indiana Cultural Tourism Conference. I was disappointed about the sparse crowd, especially after keynote speaker Andrew Taylor, Director of the Bolz Center for Arts Administration at the Wisconsin School of Business, shared his views about the concept of place in the Internet era. (more…)
For nearly three hours today, I hosted a group of ten Indianapolis-based freelance public relations and marketing professionals – all women - at my home. It was over the lunch hour and everyone pitched in – and I’m not just talking about the food. (more…)
I had a Mom just like Mary Kinney’s when I was growing up. My mother always made sure I said thank you and taught me to give back to the community. That’s why I asked Mary if I could re-post her blog from United Way of Central Indiana here. And why I’m going to ask you to go to www.liveunited.tv and vote today, tomorrow AND Friday so a Hoosier can show the country how we do volunteering in the Heartland. (more…)