There is a lot that a communications campaign can do, but it can’t take the place of good, old-fashioned customer service. There are many companies out there that talk a good game but how well do they really listen to their customers and try to meet their (ever-changing) needs? (more…)
Does anyone remember the TV show, “Frasier” or am I showing how old I am?
For those who didn’t catch the show during its 11-year run (1993 – 2004), here is a synopsis. Frasier, a former regular at the bar on “Cheers,” moved to Seattle to host a radio psychology talk show. He would start every listener call with the melodic and empathetic phrase, “I’m listening.”
Truth be told, Frasier rarely was listening. (more…)
Ten years ago, a friend gave me a lovely little book, “The Art of Doing Nothing,” that encourages Type A personalities (like me) to relax, nap, drink and enjoy life. I discovered it the other day on my bookshelf and was drawn to the Art of Listening section. Listen to this…