Creating customer evangelists: 5 lessons from “Lost”
Tuesday, February 2nd, 2010This post is half about communications tactics; half an excuse to write about “Lost,” my all-time favorite TV show, which has its final season premiere tonight. Whether you are a loyal follower or you hate the hype, the creators of Lost – and the marketing team at ABC – have created one heck of show with an enviable following. I wish I could see inside Damon Lindelof and Carlton Cuse’s brains (so I could know all the show secrets, for one). But since I can’t, I instead offer 5 Lessons from “Lost” in creating customer evangelists. (more…)
